AECOM Traffic Monitoring Operator/Traffic Management Center Part Time in Ankeny, Iowa
At AECOM, we’re delivering a better world.
We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.
Here, you will have freedom to grow in a world of opportunity.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.
We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.
When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.
AECOM is seeking Traffic Monitoring Operator(s) part time based in Ankeny, Iowa. The available shift hours for the position(s) are 1pm – 9:30 pm. The pay rate is $22/hour.
The operator position involves working with multiple software platforms and web-based applications to carry out various tasks. Traffic Management Center (TMC) Operators are accountable for utilizing Advanced Traffic Management Systems (ATMS) software to monitor state roads and manage events/incidents; dispatching incident management personnel; addressing public inquiries, and facilitating effective communication, coordination, and collaboration with other staff, Iowa Department of Transportation (IDOT) personnel, and other partnering agencies.
ABOUT THE OPPORTUNITY
The TMC in Ankeny, IA houses a 24/7/365 program that provides incident management, dispatching, and traveler information services for Iowa’s roadways. AECOM’s operations team works in shifts at the TMC facility, constantly monitoring and responding to changing traffic conditions and their effects on safety while maintaining direct communication with motorists, first responders, and IDOT staff.
The routine responsibilities of this position include, but are not limited to:
Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras and dynamic message signs
Monitor camera video and other information sources for the purpose of detecting and verifying events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activities, and construction activities
Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity
Dispatch and coordinate with Highway Helper Operators who provide roadside services on freeways and select roadways in several regional areas of the state
Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or IDOT personnel
Monitor software-generated response plans to mitigate the effect on freeway traffic flow and update the response plans as necessary
Monitor weather conditions for potential and observed effects on traffic flow, and take appropriate action to provide notifications to motorists and agencies about roadway conditions affected by weather
Update information on IDOT’s traveler information website, 511ia.org
Participate in technical and customer service training and certification activity as required by the program
Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program
Perform routine updates of asset records, equipment, and contact lists
Perform communication tasks consistent with the program’s high level of customer service expectations and training
Dispatch and communicate with Highway Helpers using program-directed radio and phone communication protocols
Communicate with appropriate local agencies and authorities to effectively monitor and clear traffic incidents
Answer phone calls and provide information or assistance to motorists, IDOT personnel, or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriate
Answer phone calls and other communications from law enforcement and other agencies and coordinate assistance from DOT maintenance staff outside of business hours
Communicate via radio/phone with law enforcement, ambulance, fire department, and towing service staff and provide clear and accurate information regarding traffic incidents and the response required
Communicate via radio/phone with Department personnel statewide, including IDOT Maintenance and Construction personnel, IDOT management, and Federal Highway Administration staff as appropriate, to provide clear and accurate information regarding incidents, traffic, maintenance, and construction activity, and related weather conditions
Perform written documentation of activity and communication in a clear, concise, and complete manner
High School Diploma or GED
Must be able to remain in a stationary position for long periods while monitoring Intelligent Transportation Systems such as CCTV camera displays, ramp meters, law enforcement radio broadcasts, answering/responding to calls, and communicating with other staff or partnering agencies.
Ability to operate software platforms and web-based applications
Must pass a state and federal criminal history/security background check
Must pass a pre-employment drug screen
- Ability to work a flexible schedule associated with the following shifts:
2nd Shift Hours: 1:00 pm to 9:30 pm
Previous experience working in a call center, customer service, 911 Operator, or dispatching environment
Demonstrate ability to meet a high level of customer service expectations
Ability to work calmly and professionally in a fast-paced, high-pressure environment
Previous experience working in a position that includes heavy telephone, radio, and computer usage
Effective oral and written communications skills for in-person, radio, and phone conversations
Ability to interpret or understand geographic information portrayed on a map and map-based applications
Knowledge of interstates and state routes throughout Iowa with geographic familiarity with the freeway system and arterial roadways
Efficient and accurate data entry skills
Working knowledge of, and ability, to utilize and operate an ATMS software platform and web-based applications
This position does not include sponsorship for United States work authorization.
This position does not include relocation benefit
With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Join us and let’s get started.
Business Line: Transportation
Business Group: DCS
Strategic Business Unit: West
Career Area: Operations & Maintenance
Work Location Model: On-Site