AECOM CHAMP Dispatch Supervisor in Atlanta, Georgia
United States of America - Georgia, Atlanta
AECOM is actively seeking an experienced Champ Dispatch Supervisor for employment in Atlanta, GA.
Transportation Management Center (TMC) CHAMP Supervisors provide support and back-up to CHAMP Dispatchers and TMC Operators to supplement the necessary functions, to address short-term needs, and to achieve optimal performance. CHAMP Dispatch Supervisors are responsible for ensuring that business functions are met; ensuring appropriate staffing levels are being met for each shift; conducting staff performance reviews; coaching and mentoring individual staff; and communicating, coordinating, and collaborating with other CHAMP Operations staff, TMC staff, Department personnel, and partner agencies. The routine responsibilities of this position include, but are not limited to:
Directly oversee the operations of CHAMP Dispatch to ensure staffing levels are appropriate for their shifts to handle traffic conditions, performance is optimal, and the quality is assured
Ensure that the Incident Management, Traffic Management dissemination of real-time traffic information, and customer service functions are met
Perform monthly audits on Operator incidents
Monitor performance metrics to ensure that calls are handled accordingly, accurate information is entered in the log, the Navigator system, and RAVE
Create and oversee shift schedule
Ensure employee timekeeping is accurate
Perform quarterly staff performance reviews. Conduct employee quality audits. Coach and mentor individual staff to achieve optimal performance
Assist with special organized task assignments
Serve as CHAMP Liaison with Department staff as it relates to traffic management of high-level emergency incidents, providing guidance in the execution of traffic management plans
Adhere to and uphold CHAMP and TMC Operations SOPs, SOGs, and Manuals
Responsible for ensuring that the work atmosphere promotes positive morale in the dispatch center
Interact with trainers to identify and improve operations performance measures
Capable of performing all CHAMP Dispatch duties
Collaborate with Emergency Operations Center (EOC) personnel, when EOC is active, to ensure CHAMP Dispatch operations’ personnel are meeting the needs and the requirements of the emergency
Undertake periodic re-training and performance evaluation testing
Support emergency operations in the event of severe weather conditions
Support special events that generate high concentrated traffic such as, but not limited to, mobile operations at sporting events, political rallies, religious gatherings, etc.
Ensure that staff schedules are coordinated so that optimum staffing levels are maintained on a continuous basis
Oversee training for staff on CHAMP/TMC Operations, SOPs, SOGs, and Manuals; and ATMS software and hardware
Review updates to CHAMP/TMC Operations, SOPs, SOGs, and Manuals, and provide constructive review comments
Be Responsible for transfer/transition of personnel between shifts and ensure ALL Dispatchers participate in a formal virtual weekly staff briefing.
Other ad-hoc initiatives as assigned by the Project Management Team
At AECOM, we believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life-sustainingand disaster recovery programs, and the tallest tower in the Western Hemisphere.
On projects spanning transportation, buildings, water, governments, energy and the environment, we deliver professional services throughout the project lifecycle.
We are proud to be recognized for excellence:
Fortune ’s World’s Most Admired Companies – 2014-2020
#1 in Transportation and General Building in Engineering-News Record 's 2019 “Top 500 Design Firms” and #1 2019 “Top 200 Environmental Firms”
VIQTORY 2020 Military Friendly® Gold Employer
Perfect score on the Human Rights Campaign Foundation's Corporate Equality Index for 2017-2019
Bachelor's Degree or demonstrated equivalency of experience and or education
6+ years of related experience
Be a minimum of 18 years of age
Possess a valid Driver’s License and a clean driving record, including no suspension of license in the last 5 years
Must pass a State and Federal criminal history/security and motor vehicle back ground checks. Employees must also participate in monthly MVR monitoring program and maintain a satisfactory driving record as a condition of employment.
Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process.
Possess or be able and willing to obtain CPR and First Aid certifications
Working knowledge of basic automotive repair
Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers
Willingness to be on call 24/7 and respond to after-hours call outs
Proven ability to manage tasks in a professional manner
Demonstrated professional maturity
Proven ability to manage time and tasks professionally
Physically able, with or without an accommodation, to work in outdoor environments with uneven terrain, variable outdoor conditions including heat, cold, moisture, dust, dryness, noise, and automotive-related chemicals (e.g., fuels, coolants, lubricants, etc.); position requires frequent operation of vehicles, lifting of less than 25 pounds, and work around heavy, moving, dangerous equipment; often standing/walking, repetitive bending & stooping, lifting of 25-75 pounds, working with arms above shoulder level, and power gripping/squeezing (hand tools, levers, etc.); occasional work at heights, and work on electrical circuits; rare lifting of greater than 75 pounds, and stair climbing
Position will include wearing associated personal protective equipment
What We Offer
When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Job Category Transportation Operations Management / Traffic Monitoring
Business Line Transportation
Business Group Design and Consulting Services Group (DCS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 246451BR
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.