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Job Information

AECOM CHAMP Dispatch Supervisor in Atlanta, Georgia

United States of America - Georgia, Atlanta

Job Summary

AECOM is actively seeking an experienced Champ Dispatch Supervisor for employment in Atlanta, GA.

Transportation Management Center (TMC) CHAMP Supervisors provide support and back-up to CHAMP Dispatchers and TMC Operators to supplement the necessary functions, to address short-term needs, and to achieve optimal performance. CHAMP Dispatch Supervisors are responsible for ensuring that business functions are met; ensuring appropriate staffing levels are being met for each shift; conducting staff performance reviews; coaching and mentoring individual staff; and communicating, coordinating, and collaborating with other CHAMP Operations staff, TMC staff, Department personnel, and partner agencies. The routine responsibilities of this position include, but are not limited to:

  • Directly oversee the operations of CHAMP Dispatch to ensure staffing levels are appropriate for their shifts to handle traffic conditions, performance is optimal, and the quality is assured

  • Ensure that the Incident Management, Traffic Management dissemination of real-time traffic information, and customer service functions are met

  • Perform monthly audits on Operator incidents

  • Monitor performance metrics to ensure that calls are handled accordingly, accurate information is entered in the log, the Navigator system, and RAVE

  • Create and oversee shift schedule

  • Ensure employee timekeeping is accurate

  • Perform quarterly staff performance reviews. Conduct employee quality audits. Coach and mentor individual staff to achieve optimal performance

  • Assist with special organized task assignments

  • Serve as CHAMP Liaison with Department staff as it relates to traffic management of high-level emergency incidents, providing guidance in the execution of traffic management plans

  • Adhere to and uphold CHAMP and TMC Operations SOPs, SOGs, and Manuals

  • Responsible for ensuring that the work atmosphere promotes positive morale in the dispatch center

  • Interact with trainers to identify and improve operations performance measures

  • Capable of performing all CHAMP Dispatch duties

  • Collaborate with Emergency Operations Center (EOC) personnel, when EOC is active, to ensure CHAMP Dispatch operations’ personnel are meeting the needs and the requirements of the emergency

  • Undertake periodic re-training and performance evaluation testing

  • Support emergency operations in the event of severe weather conditions

  • Support special events that generate high concentrated traffic such as, but not limited to, mobile operations at sporting events, political rallies, religious gatherings, etc.

  • Ensure that staff schedules are coordinated so that optimum staffing levels are maintained on a continuous basis

  • Oversee training for staff on CHAMP/TMC Operations, SOPs, SOGs, and Manuals; and ATMS software and hardware

  • Review updates to CHAMP/TMC Operations, SOPs, SOGs, and Manuals, and provide constructive review comments

  • Be Responsible for transfer/transition of personnel between shifts and ensure ALL Dispatchers participate in a formal virtual weekly staff briefing.

  • Other ad-hoc initiatives as assigned by the Project Management Team

About AECOM

At AECOM, we believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life-sustainingand disaster recovery programs, and the tallest tower in the Western Hemisphere.

On projects spanning transportation, buildings, water, governments, energy and the environment, we deliver professional services throughout the project lifecycle.

We are proud to be recognized for excellence:

  • Fortune ’s World’s Most Admired Companies – 2014-2020

  • #1 in Transportation and General Building in Engineering-News Record 's 2019 “Top 500 Design Firms” and #1 2019 “Top 200 Environmental Firms”

  • VIQTORY 2020 Military Friendly® Gold Employer

  • Perfect score on the Human Rights Campaign Foundation's Corporate Equality Index for 2017-2019

Minimum Requirements

  • Bachelor's Degree or demonstrated equivalency of experience and or education

  • 6+ years of related experience

  • Be a minimum of 18 years of age

  • Possess a valid Driver’s License and a clean driving record, including no suspension of license in the last 5 years

  • Must pass a State and Federal criminal history/security and motor vehicle back ground checks. Employees must also participate in monthly MVR monitoring program and maintain a satisfactory driving record as a condition of employment.

  • Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process.

  • Possess or be able and willing to obtain CPR and First Aid certifications

  • Working knowledge of basic automotive repair

  • Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers

  • Willingness to be on call 24/7 and respond to after-hours call outs

  • Proven ability to manage tasks in a professional manner

  • Demonstrated professional maturity

  • Proven ability to manage time and tasks professionally

  • Physically able, with or without an accommodation, to work in outdoor environments with uneven terrain, variable outdoor conditions including heat, cold, moisture, dust, dryness, noise, and automotive-related chemicals (e.g., fuels, coolants, lubricants, etc.); position requires frequent operation of vehicles, lifting of less than 25 pounds, and work around heavy, moving, dangerous equipment; often standing/walking, repetitive bending & stooping, lifting of 25-75 pounds, working with arms above shoulder level, and power gripping/squeezing (hand tools, levers, etc.); occasional work at heights, and work on electrical circuits; rare lifting of greater than 75 pounds, and stair climbing

  • Position will include wearing associated personal protective equipment

Preferred Qualifications

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What We Offer

When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 246451BR

Virtual: No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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