AECOM DOC Quality Specialist - Thomaston in Atlanta, Georgia
United States of America - Georgia, Atlanta
AECOM is seeking a DOC Quality Specialist to be based in Thomaston, GA.
The DQS will assist the OQM with ensuring that the TM Operations SOP, SOG, and Manuals are being followed; that the quality process of the PMP is being followed; that all data entered into the ATMS and posted on the 511ga.org website is timely and accurate; and collect and report on operational performance metrics.
The routine responsibilities of this position include, but are not limited to:
Collect performance data and prepare performance reports
Ensure that the appropriate levels of training are being developed and delivered
Ensure that the TM Operations SOP, SOG, and Manuals are being followed
Ensure that the ATMS software is being used properly to accurately capture event details
Identify and provide assistance to resolve discrepancies between the DOC Operator actions and the TM Operations SOP, SOG, and Manuals Review and analyze ATMS event reports, including post-event reports for EOC events;
Provide data interpretation and analytics to develop DOC operational statistics
Ensure that Customer calls to the DOC and through the 511ga system are responded to in a professional, courteous and factual manner
Ensure that the quality process, documented in the PMP, is followed for all documents and reports created under this contract
Perform transportation management operations, incident management, travel information dissemination, and customer service tasks, not explicitly identified, that fall within the scope of the project
At AECOM, we believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life-sustaining and disaster recovery programs, and the tallest tower in the Western Hemisphere.
On projects spanning transportation, buildings, water, governments, energy and the environment, we deliver professional services throughout the project lifecycle.
We are proud to be recognized for excellence:
Fortune’s World’s Most Admired Companies – 2014-2020
#1 in Transportation and General Building in Engineering-News Record's 2019 “Top 500 Design Firms” and #1 2019 “Top 200 Environmental Firms”
VIQTORY 2020 Military Friendly® Gold Employer
Perfect score on the Human Rights Campaign Foundation's Corporate Equality Index for 2017-2019
As populations grow, so do demands for safe, expedient and cost-effective transportation. AECOM’s Transportation business line partners with clients around the world to build, modernize and expand transportation projects that carry all of our communities into the future — safely and reliably.
We use our extensive knowledge in planning, designing and managing transportation systems — as well as restoring and replacing aging infrastructure — to help our public and private clients find smarter, more advanced ways to move people across cities, countries and continents.
Our integrated approach and social responsibility have earned us the trust of local municipalities, government agencies, commercial clients and public-private partnerships. Our expertise and global reach enable us to deliver high-quality solutions for our clients that pave the way for long-lasting benefits to society.
BA/BS + 6 YORE or demonstrated equivalency of experience and/or education
Must pass a State and Federal criminal history/security background check
Must pass a pre-employment drug screen.
Must posses valid drivers license
Physically able, with or without an accommodation, to work in an office environment. Position requires often performing keyboard/mouse operations and standing or sitting for long periods of time; occasionally standing/walking; rarely climbing stairs. Position may include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts.
What We Offer
When you join AECOM, you become part of a company that is pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Job Category Transportation Operations Management / Traffic Monitoring
Business Line Transportation
Business Group Design and Consulting Services Group (DCS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 239961BR
Clearance Required No
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.