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  • Serpentine Pavilion, United Kingdom
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Job Information

AECOM Freeway Support Technical Specialist in Atlanta, Georgia

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Freeway Support Technical Specialist to be based in Atlanta, GA.

Transportation Management Center (TMC) Freeway Support Technical Specialists are responsible for creating and updating monthly reports for HERO and CHAMP, after action reports for main events, and specialized reports; providing quality control (QC) reviews of several reports; extracting and compiling various forms of data; using software to provide innovative solutions and reports.

Highway Emergency Response Operators (HEROs) are dispatched to traffic-related incidents in metro Atlanta with the primary duty to clear roads so that normal traffic flow is restored. HEROs also assist stranded motorists with flat tires, dead batteries or in need of fuel or coolant. Learn more about HERO at​

CHAMP is Georgia DOT’s roadside assistance and maintenance program covering interstates outside of Metro Atlanta (except I-59 and I-24). This program is an integral part of our goal to provide safe and maintained roadways, support emergency responders and assist motorists outside of the HERO covered area in Metro Atlanta. ​Learn more about CHAMP at

Additional Job Description and Responsibilities:

  • Extensive use of Microsoft Excel (specifically data output from HERO and CHAMP); importing data, writing formulas to extract/calculate specific values, exporting historical data to database

  • Participate in annual HERO and CHAMP ride-alongs

  • Perform quality audits and data compilation for phone and event interactions involving CHAMP

  • Complete ad-hoc reports for HERO and CHAMP

  • Review reports for consistency, impact, and core functionality

  • Use probe data analytics software and Microsoft Power BI dashboards to complete reports

  • Assist with ad-hoc initiatives as assigned by the Project Management Team with pilot testing of innovative solutions

  • QC check for Microsoft Power BI dashboard calculations


Minimum Requirements

  • BA/BS + 4 Years of relevant experience or or AA/AS (US) + 6 Years of relevant experience or HS/GED + 8 Years of relevant experience or demonstrated equivalency of experience and/or education

  • Must pass a State and Federal criminal history/security background check.

  • Must pass a pre-employment drug screen.

  • Physically able, with or without an accommodation, to work in an office environment. Position requires often performing keyboard/mouse operations and standing or sitting for long periods of time; occasionally standing/walking; rarely climbing stairs. Position may include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts.

Preferred Qualifications

  • Have three (3) or more years of working experience with Microsoft Excel

  • Have one (1) or more years of experience with Microsoft Power BI

  • Have one (1) or more years of experience reporting and data visualization

  • Have one (1) or more years of experience with data management and dashboards

  • Good written communication skills

  • Ability to communicate clearly and concisely

  • Works under direct supervision and independently

Additional Information

  • Sponsorship opportunities for US Employment Authorization is not available for this position.

  • Relocation assistance is not available for this position.

  • NON-Exempt Position: Offered rate of compensation (Georgia) will be based on individual education, qualifications, experience, and work location. The Hourly rate for this position is $24.00 per hour.

  • AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D and disability benefits, paid time off, leaves of absence, voluntary benefits, perks, wellness and global well-being, and global EAP, Business Travel and Service Awards programs.


AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022. See how we are delivering sustainable legacies for generations to come at and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10098667

Business Line: Transportation

Business Group: DCS

Strategic Business Unit: East

Career Area: Operations & Maintenance

Work Location Model: On-Site