Job Information
AECOM EAM Support Supervisor in Chicago, Illinois
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
We are seeking a highly motivated and detail-oriented EAM Support Supervisor to oversee the support and maintenance of our Enterprise Asset Management (EAM) system . This role will be responsible for managing a team of support analysts, ensuring system reliability, optimizing workflows, and driving continuous improvement initiatives. The EAM Support Supervisor will collaborate with cross-functional teams, including IT, operations, and asset management, to enhance system performance and user experience.
The EAM Support Supervisor plays a critical role in coordinating the assignment of requests within the Department of Water Management (DWM). Responsibilities extend to overseeing the distribution and completion of day-to-day operations, ensuring the seamless execution of tasks and adherence to established workflows. The role involves the development of Quality Control (QC) test plans and the execution of testing for new workflows, contributing to the continuous improvement of processes and the optimization of the Enterprise Asset Management (EAM) system. Additionally, the role is responsible for UI set-up for larger deployments, ensuring the effective implementation and user interface configuration for significant projects.
Supporting day-to-day operations is a key aspect of the EAM Support Supervisor role, encompassing tasks such as creating, adding, and deactivating users and user groups, adding new fields, creating data spies, providing training sessions for DWM and internal EAM users, creating Quick Reference Guides (QRGs), and gathering requirements for reporting.
In addition to the supervisory responsibilities, the role actively contributes to system enhancements by creating commodity codes, managing contract and price updates in the system, and participating in the strategic planning of EAM operations. The EAM Support Supervisor’s leadership and coordination skills are essential in maintaining the efficiency of EAM support operations.
Key Responsibilities:
Lead and supervise the EAM support team, providing guidance, training, and performance evaluations.
Oversee the daily operations of EAM system support, ensuring timely resolution of issues and system uptime.
Coordinate assignment of requests.
Oversee distribution & completion of day-to-day operations.
Develop QC test plans, execute testing for new workflows.
UI set-up for larger deployments.
Support day-to-day operations including:
Create/add/deactivate users & user groups
Create/add new fields
Create data spies
Training for DWM & internal EAM users
Creating QRGs
Gather requirements for reporting
Create commodity codes in the system
Contract & price updates in the system
Collaborate with IT and business teams to identify, troubleshoot, and resolve system-related problems.
Develop and implement best practices for system usage, user support, and data integrity.
Monitor system performance and generate reports to assess functionality and efficiency.
Coordinate software updates, patches, and upgrades with IT and vendors.
Facilitate user training sessions and create documentation for system users.
Work with stakeholders to gather requirements for system enhancements and configuration changes.
Ensure compliance with company policies and industry standards related to asset management.
Continuously seek opportunities for process improvements to maximize system capabilities.
May orient, train, assign, and check the work of lower level employees.
Qualifications
Minimum Qualifications:
- Bachelor’s degree in Information Technology, Business Administration, Engineering, or a related field and four years of relative work experience or demonstrated equivalency of experience and/or education
Preferred Qualifications & Experience
5+ years of experience in EAM system support, asset management, IT or customer service support roles.
2+ years of experience in a supervisory or leadership position is a plus.
Strong understanding of EAM systems (e.g., IBM Maximo, Hexagon EAM, SAP PM, or similar platforms).
Knowledge of database management, system integrations, and reporting tools is a plus.
Excellent problem-solving, analytical, and troubleshooting skills.
Strong communication and interpersonal skills, with the ability to work across various departments.
Experience in project management and process improvement methodologies is a plus.
Experience working in industries such as utilities, manufacturing, transportation, or public infrastructure is a plus.
Additional Information
Sponsorship is not available for this position
Relocation Assistance is not available for this position
Offered compensation will be based on location and individual qualifications. The expected range is $85,000.00 - $120,000.00.
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: J10125539
Business Line: Water
Business Group: DCS
Strategic Business Unit: West
Career Area: Digital & Engineering Technology
Work Location Model: Hybrid
Legal Entity: AECOM Technical Services Inc