AECOM Quality Assurance & Improvement Manager - Child Experience in Dallas, Texas
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AECOM is seeking a Quality Assurance and Improvement for Direct Care to support unaccompanied migrant children within Health and Human Services (HHS) Influx Facilities. The Quality Assurance and Improvement Manager for Direct Care will be responsible for monitoring and assessing each aspect of the CE daily program to ensure that Child Experience services are delivered in a safe, effective, and consistent manner to ensure compliance with all Office of Refugee Resettlement (ORR) and Health and Human Services (HHS) policies and procedures.
This role is anticipated to be based within 240 miles of the Border with Mexico, however, final site location has yet to be determined, and this role is contingent upon client award, which is expected in late summer, early fall 2023.
The Quality Assurance and Improvement Manager will report directly to the Child Experience Manager and Deputy Child Experience Manager for the HHS Influx facility and be responsible for the Key Responsibilities listed below.
About the Opportunity
The US Department of Health and Human Services (HHS), Administration for Children and Families (ACF), and the Office of Refugee Resettlement (ORR) historically cares for Unaccompanied Children (UC) crossing into the United States. As required by the Flores Settlement Agreement, ORR must deliver safe, child-friendly care for these children. ORR needs a trusted partner to manage and provide a full spectrum of services. To achieve ORR’s objectives, AECOM has partnered with industry leading firms to create TeamCARE.
Job Summary – Key Responsibilities:
In conjunction with the CE Manager and Deputy CE Manager, carefully monitor and assess each aspect of the CE daily program to ensure that CE services are delivered in a safe, effective and consistent manner that meet ORR UC Program Policy requirements.
Monitor daily site activities to ensure that all Standard Operating Procedures are being followed and proper Line of Sight supervision is maintained at all times.
Communicate regularly with other key staff members (CE Mgr., Deputy Mgr., Education Coordinator, Recreation Coordinator, Dining Hall, Operations, etc.) to identify any existing procedures that should be adjusted and/or improved and any specific issues or concerns that need to be addressed.
Coordinate assessments and reviews with Safety and Quality Assurance.
Support Command Center Emergency Response Team.
Participate in root cause analysis and incident reviews.
Provide regular reports to assist management in determining if Child Experience Program goals and requirements are being met.
Attend scheduled weekly staff meetings.
BA/BS Degree in Education, Social Work or similar curriculum + 6 years of relevant experience, including 2 years of teaching experience or a demonstrated equivalency of experience and/or education.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Proficiency in computer operations and documentation systems.
Experience working in the HHS ORR residential care system or other non-ORR children shelter environment.
Bi-lingual proficiency in English and Spanish, both written and verbal.
Excellent organizational/communication skills and cultural awareness.
Ability to establish and maintain working relationships with staff, community groups, federal agencies, and the general public.
This position does not include sponsorship for United States work authorization.
Relocation and/or temporary living expenses may be considered
Qualified applicants who are offered a position may be required to pass a pre-employment substance abuse test and may be required to submit to random screenings.
This position will subject to a pre-employment background screen to include, but not limited to the following:
A FBI fingerprint check of national and state criminal history repositories;
A child protective services check with the staff’s State(s) of U.S. residence for the last five years; and
Background investigation updates at a minimum of every five years of the staff/contractor/volunteer’s start date or last background investigation update. Care provider facilities may require the updated background investigation more frequently as necessary.
This position will require the completion and approval of US government questionnaire form SF 85P for Public Trust Positions
This position will be subject to Homeland Security Presidential Directive 12 (HSPD-12) establishing a common identification standard for Federal employees and contractors
This position may require pre-employment drug screening and subsequent random screenings
Employees will be required to adhere to the following code of conduct:
Staff Code of Conduct ORR is committed to providing a safe environment to all UAC in its care, including protecting UAC from sexual abuse and sexual harassment. In order to ensure the safety of UAC, who are under the age of 18, care provider facility staff, contractors, and volunteers must comply with the following Code of Conduct. This code of conduct does not apply to foster parents, who are subject to State licensing requirements.
Staff will not engage in any form of sexual abuse or sexual harassment, as defined at Section 4.1 of ORR’s UAC Policy Guide.
Staff will not verbally or physically abuse any unaccompanied alien child.
Staff will not engage in sexual contact with anyone while on duty or while acting in the official capacity of their position.
Staff will not exchange letters, gifts, pictures, phone numbers, e-mail addresses, or social media information with any UAC in ORR care or within three years of the child’s discharge. Requests for exceptions must be submitted in writing to and approved by care provider management.
Staff may not have contact with any unaccompanied alien children outside of the care provider facility beyond that necessary to carry out job duties while the child is in ORR care or within three years of the child’s discharge. Requests for exceptions must be submitted in writing to and approved by care provider management.
Staff must confine their relationships with UAC families and sponsors to those activities which fall within the scope of the staff’s job duties. Requests for exceptions must be submitted in writing to and approved by care provider management.
Staff may not engage in a romantic or sexual relationship with a UAC while the child is in ORR care or within three years of the child’s discharge.
Staff may not live with a UAC within three years of the child’s discharge.
Staff must report knowledge, suspicion, or information about sexual abuse, sexual harassment, or inappropriate sexual behavior according to mandatory reporting laws, Federal laws and regulations, and ORR policies and procedures.
Staff with knowledge or information of a staff violating this Code of Conduct must report this knowledge or information to their supervisor.
Staff have a continuing affirmative duty to disclose any misconduct that occurs on or off duty.
With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
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Join us and let’s get started.
Business Line: B&P - Buildings & Places
Business Group: DCS
Strategic Business Unit: West
Career Area: Quality
Work Location Model: On-Site