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Job Information

AECOM Call Center Specialist/ Dispatch Center Specialist/ Traffic Operations in Detroit, Michigan

Job Summary

AECOM is seeking a Call Center Specialist/ Dispatch Center Specialist/ Traffic Operations to be based in Detroit, Michigan.

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Job Responsibilities

  • POSITION IS BASED OUT OF CLIENT LOCATION NEAR DOWNTOWN DETROIT, MI

    • Monitoring the roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed circuit camera TV systems/ cameras, detectors, etc.
  • Act like an emergency dispatcher within a call center environment dispatching Freeway Courtesy Patrol via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.

  • May be involved in training and supervising technical personnel.

  • Perform data entry functions.

  • Ability to fluently work in multiple PC applications simultaneously.

  • Possess exceptional organizational skills to effectively prioritize multiple tasks in real time and in potentially stressful situations.

  • Possess exceptional communications skills both in written & verbal forms to effectively receive, document & relay information from numerous sources.

  • Works under direct supervision performing moderately complex technical work utilizing instructions, drawings, sketches and results from computer systems and schematics.

  • Perform critical thinking functions and assessments and make decisions based upon circumstances.

  • Other duties as assigned

Minimum Requirements

  • High School Diploma

Preferred Qualifications

  • Knowledge of roadways and traffic patterns in the area

  • Prior experience with traffic monitoring or signaling

  • High level of detail orientation

  • Technical acumen

  • Strong customer service experience

  • Organized

Additional Information:

  • This position does not include sponsorship for United States work authorization.

  • The selected candidate will be subject to a pre-employment Motor Vehicle Registration Screening (MVR).

What We Offer

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full Time

Requisition/Vacancy No. 261029BR

Virtual: No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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