Job Information
AECOM Lead Control Room Operators in El Paso, Texas
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM is actively seeking highly motivated Lead Control Room Operators in El Paso, Texas to work the third shift (9:00pm – 5:30am). Applicants will need to be able to demonstrate both administrative and staff leadership skills, present themselves professionally during periods of peak activity, be self-motivated when it comes to implementing improvement processes in conjunction with onsite TxDOT leaders, be a mentor/teacher to junior AECOM staff, and able to prioritize the successful execution of a wide range of information technology systems and traffic management project related tasks. The appropriately qualified applicant will need to clearly demonstrate their personnel leadership experience (or potential) and knowledge of the regional freeway and arterial roadways and their degree of computer and communication (i.e., dispatch and customer service) systems literacy. Applicants will also need to confirm their willingness and availability to work in a 24/7/365 environment which, on a routine basis, will include leading a shift of control room operators over the course of the third (midnight timeframe) shift.
The TxDOT El Paso Traffic Management Center (TMC) employs Control Room Operators and associated supervisory staff, these positions are responsible for monitoring and reporting incidents on the region’s roadways, freeway and arterial. The primary responsibility of these positions is to use intelligent transportation system devices to search for and verify incidents, communicate lane closures, and monitor congestion. Once the team member has confirmed the information, respective first responder agencies or other control and command centers are notified along with the distribution of traveler information to motorists through various methods including electronic message signs, traveler information systems, and sharing of information with local media outlets.
The Lead Control Room Operator will be trained and capable of performing all the functions of the traditional Control Room Operator when it comes to executing the below responsibilities. The environment is a professional and fast paced, with a technological focus around a teamwork approach to optimizing roadway performance and safety.
Control Room Functional Responsibilities Include:
Monitoring events and equipment status with closed circuit TV cameras (CCTV), incident response crews and TMC Lonestar software.
Managing and logging events and congestion using the TMC software and roadway detection devices, both electronic and in the field (e.g., speed sensors, CCTV cameras and Dynamic Message signs (DMS).
Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner.
Detecting, confirming and tracking equipment faults affecting control room equipment (e.g., central system, computers, CCTV monitors, and large screen display units) and system field equipment (e.g., CCTV, VDS, DMS).
Coordinating with local TxDOT stakeholders on all control room activities while communicating essential and timely incident data with external clients at local, international, and other TxDOT operations (i.e., Ciudad Juarez, El Paso County, and Customers and Border Patrol (CBP)
Informing first responders of traffic related events involving injury and assisting with coordination of lane closures and diversion routes.
Coordinating incidents (to include signal system malfunctions) with local multiplicity such as City of El Paso when needed.
Lead Operator Functions Include :
Assisting TxDOT in scheduling AECOM Control Room Operators and confirming schedule adherence.
Once a Control Room Operator completes their initial training, serve as a skills mentor and recurrent training resource to AECOM staff.
Assume a leadership role during major roadway events, directing and quality checking Control Room Operator responses.
Serve as a communications conduit between the third shift and TxDOT TMC leadership during major roadway events and on a routine basis relating to all other operations activity.
Assist AECOM leadership in the timely and proper preparation of timesheets.
Coordinate with TxDOT leadership on staff leave requests, backfilling vacant morning and afternoon shifts with AECOM staff, and adjusting staffing levels for planned major events that may impact District travel conditions.
Prepare performance and activity reports as directed by TxDOT leadership.
Oversee the annual completion of all recurrent training administered through AECOM’s corporate online training portal.
Assist in the selection of new Control Room Operators.
Participate in special projects as requested by TxDOT leadership.
Work Conditions:
May be subject to short or no-notice work assignments during emergency situations.
Controlled, indoor environment with dimmed lighting.
Significant periods of sitting, CCTV monitor viewing, and data entry.
Heavy telephone and computer usage.
Closely supervised shift schedule; monitored performance with routine evaluation.
Qualifications
Minimum Requirements
HS + 2 or more years prior experience as a Traffic Monitoring Operator or other related experience.
Bilingual, fluent, English and Spanish
Willing to submit to a Drug and Alcohol screening
Preferred Qualifications
Associate degree
Emergency response or relevant experience
Prior experience working in a fast paced, technology infused, environment
Additional Information
#LI-EM1
Offered compensation will be based on location and individual qualifications. The expected range is $18.60/hour - $32.50/hour.
About AECOM
AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: J10110215
Business Line: Transportation
Business Group: DCS
Strategic Business Unit: West
Career Area: Operations & Maintenance
Work Location Model: On-Site