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Job Information

AECOM Control Room Operator in Fort Worth, Texas

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Control Room Operator to be based in Fort Worth, TX.

Scope of Work:

Control Room Operators are responsible for monitoring and reporting incidents on the

Dallas/Fort Worth Region area highways. The primary responsibility of this position is to

use intelligent transportation system devices to search for and verify incidents, lane

closures and monitor congestion. Once the Operator has confirmed the information,

respective first responder agencies co-located at the Fort Worth TMC or other control

centers are notified along with the distribution of traveler information to motorists

through various methods including electronic message signs.

Other responsibilities include:

Monitoring events and equipment status with closed circuit TV cameras (CCTV),

incident response crews and TMC Lonestar software.

Managing and logging events and congestion using the TMC software, and ITS

devices, both electronic and in the field (e.g., speed sensors, CCTV cameras and

Dynamic Message signs (DMS).

Coordinating and dispatching incident response crews to incidents in a safe,

timely and efficient manner.

Detecting, confirming and tracking equipment faults affecting control room

equipment (e.g., central system, computers, CCTV monitors, and large screen

display units) and system field equipment (e.g., CCTV, VDS, DMS).

Coordinating with internal operations staff on all control room activities while

communicating essential and timely incident data with external clients at regional

traffic operations centers.

Informing first responders of traffic related events involving injury and assisting

with coordination of lane closures and diversion routes.

Coordinating incidents with local multiplicity such as City of Fort Worth signal

operations when needed.


Minimum Qualifications:

  • High School Diploma and zero years of experience

  • Drivers License in good standing

  • This position will require a drug and alcohol test

Preferred Qualifications:

  • Associates degree or equivalent mix of education and practical experience

  • A working knowledge of the municipality and area traffic management organizations, including state, metro and local emergency services

  • An intimate knowledge of metropolitan roadways including their alternate names, the jurisdiction they are located, where the jurisdiction changes, and alternate routes that are available

  • An ability to synthesize information from multiple, diverse and simultaneous inputs, including automated road sensor data, 2-way radios, CCTV cameras, motorist assist vehicles and computer databases

  • Knowledge of personal computers and software, Microsoft Windows, MS Office

  • An ability to work calmly and accurately under intense pressure

Additional Information

  • Appropriate NIMS Certification within 90 days of employment

Work Conditions:

  • 90-day probation period

  • May be subject to short or no-notice work assignments

  • Controlled, indoor environment with dimmed lighting

  • Significant periods of sitting, CCTV monitor viewing, and data entry

  • Heavy telephone and computer usage

  • Closely supervised shift schedule; monitored performance with routine evaluation


Offered compensation will be based on location and individual qualifications. The expected range is $17.00/hour - $20.00/hour.


AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10109131

Business Line: Transportation

Business Group: DCS

Strategic Business Unit: West

Career Area: Operations & Maintenance

Work Location Model: On-Site