Job Information
AECOM Traffic Management Center Operator in Milwaukee, Wisconsin
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
Job Summary
The Control Room Operator will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI. The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility.
The responsibilities of this position include, but are not limited to:
Monitoring Wisconsin roadways and providing real-time traveler information for planned and unplanned events impacting traffic and congestion using various Intelligent Transportation Systems (ITS) tools such as closed-circuit television, changeable message signs, ramp meters, traffic detectors, etc.
Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs
Regular communication with statewide first responders, law enforcement dispatchers, field technicians, and public service agencies to determine the severity of traffic incidents for dissemination to the motoring public
Locating, verifying, and monitoring of unplanned incidents, construction, special events and any other issues impacting traffic flow and/or motorist safety
Position will be required to become Flex Lane certified and maintain Flex Lane certification. Step in to operate Flex Lane when needed
Maintains traffic incident reports for incidents occurring on WI state highways
Assesses large volumes of data from a wide variety of sources to detect possible traffic incidents
Provides real-time status and situational awareness updates on control room activities such as significant incidents, special events, construction, etc.
Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devices
Perform functions similar to an emergency dispatcher within a call center environment dispatching various resources
Responsible for the quality, accuracy and timeliness of all information disseminated
Attend trainings and staff meetings as requested possibly outside of normal schedule
Other duties as assigned
Qualifications
Minimum Requirements
High School Diploma or GED equivalent
Ability to work on a shift basis at a 24/7/365 operation center that includes weekends, holidays, and coverage outside of regularly scheduled hours
Position requires candidate to pass a client required Criminal Justice Information Systems (CJIS) background check
Preferred Qualifications
Excellent interpersonal skills
Strong, accurate data entry skills
Ability to work in a team environment under stressful conditions
Ability to perform effectively in a fast-paced environment requiring a high level of multi-tasking and prioritization
Ability to communicate clearly both in writing and verbally
Ability to work calmly and accurately under pressure
Skilled in the use of Windows based applications including Outlook, Word and Excel
Geographic familiarity with WI state highway system
Additional Information
- Sponsorship is not offered for this position
Offered compensation will be based on location and individual qualifications. The expected range is $20.00/hour - $23.00/hour.
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
ReqID: J10127305
Business Line: Transportation
Business Group: DCS
Strategic Business Unit: West
Career Area: Operations & Maintenance
Work Location Model: On-Site
Legal Entity: AECOM Technical Services Inc