AECOM Call Operators – Dept of State GSE&SC Contract in Northern Virginia, Virginia

Business Line Government

Position Title Call Operators – Dept of State GSE&SC Contract

United States of America - Virginia

Northern Virginia

Job Summary

This is a contingency posting depending upon successful award of the Department of State Global Security Engineering &Supply Chain contract.

Purpose and Scope:

Processes customer orders, questions, and information and provides general clerical support.

Essential Responsibilities:

  • Processes customer orders by telephone, facsimile, and/or computer network. Provides established pricing, delivery, and other related information to customers and company personnel.

  • Responds to customer questions and provides customers with courteous, knowledgeable service.

  • Maintains appropriate records and filing and suspense systems. Prepares required reports.

  • Operates computer terminal and performs typing, word-processing assignments and related clerical tasks including preparation of correspondence, purchase/delivery orders, copying, etc.

Perform other related or associated duties as required

Minimum Requirements

  • High school diploma or equivalent and five years of relevant work experience with at least two years customer service experience are required; including prior customer service experience and data entry skills, and proficiency with word-processing, spread-sheet, and database software.

  • Must be a U.S. citizen able to obtain and maintain a U.S. government security clearance.

Preferred Qualifications


What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

At AECOM, employee's safety and security are our top Safeguarding core value. All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, and actively participate in AECOM's Safety For Life Program. SH&E is a part of our company culture and participation is required for all employees.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Administrative Support / Secretarial

Business Group Management Services Group (MS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 193677BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.