AECOM Customer Service Center Manager – Dept of State GSE&SC Contract in Northern Virginia, Virginia

Business Line Government

Position Title Customer Service Center Manager – Dept of State GSE&SC Contract

United States of America - Virginia

Northern Virginia

Job Summary

This is a contingency posting depending upon successful award of the Department of State Global Security Engineering &Supply Chain contract.

Purpose and Scope:

Oversees the operations of the Customer Service Center and provides diverse contract support.

Essential Responsibilities:

  • Supervises Customer Service Center employees including ensuring staff is adequately trained; coordinates workloads, priorities, and schedules to ensure timely and effective completion of work; and monitors and evaluates performance.

  • Oversees the operations of the Customer Service Center and ensures that prompt, courteous and satisfactory service is provided to all customers.

  • Interfaces as required with customers, management, company department personnel, customer service representatives, and/or subcontractors to address/resolve operational and customer service requirements, issues, and problems.

  • Ensures that orders, complaints, problems, or other customer service issues are handled in a timely, effective, and satisfactory manner.

  • Develops and ensures the maintenance of appropriate record-keeping and filing and suspense systems. Oversees the preparation of required reports and is responsible for overall administrative and clerical support.

Perform other related or associated duties as required

Minimum Requirements

  • Bachelor's degree or equivalent experience and 10 years of related experience including prior customer service and supervisory experience; excellent analytical and communication skills; and proficiency with Microsoft Office.

  • Must be a U.S. citizen able to obtain and maintain a U.S. government security clearance.

Preferred Qualifications

n/a

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

At AECOM, employee's safety and security are our top Safeguarding core value. All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, and actively participate in AECOM's Safety For Life Program. SH&E is a part of our company culture and participation is required for all employees.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Management

Business Group Management Services Group (MS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 193675BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.