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Job Information

AECOM Deputy Client Account Manager - AMTRAK in Philadelphia, Pennsylvania

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Deputy Client Account Manager to support AMTRAK . This position will offer flexibility for hybrid work schedules with an expectation to go into an AECOM office periodically and can be based out of, but not limited to, Philadelphia, PA; Arlington, VA; New York City, NY.

Job Responsibilities include, but are not limited to:

Account Management

  • Establishes and proactively maintains strong professional relationships and credibility with planning and business executives across Amtrak and other rail market sector accounts.

  • Acts as a business partner and "extension" of the customer's management team.

  • Builds short-term and long-term growth and engagement plans (three years or more) for each customer using Account Business Planning processes that will be developed within Salesforce.

  • Provides the business rationale and risk assessment for making AECOM investments in each customer account by building strong business cases that crystallize value propositions.

  • Employs a consultative selling approach to develop compelling business cases to differentiate and highlight the value of AECOM's solutions and win targeted business.

Business Development

  • Positions and maps AECOM capabilities to customer business objectives and Amtrak initiatives.

  • Leverages existing engagements to spawn new business with Amtrak that results in on-going profitable revenue growth for AECOM.

  • Works to identify AECOM executives and other company resources with whom to build and nurture Amtrak client relationships across business lines (BLs) and geographies.

  • Builds, monitors and orchestrates sales pipeline activities across an Amtrak portfolio to advance, invest in or divest of opportunities.

  • Demonstrates a high level of motivation and entrepreneurial ability in supporting pursuits and closing of deals.

  • Plans, manages and supervises proposal efforts in concert with the capture managers, the marketing and sales operations teams, and with resources from within the AECOM operation organization.

  • Keeps abreast of the Amtrak account's industry and business challenges and leverages this knowledge to focus on direct sales activities.

People and Relationship Management

  • Supports the CAM in coordination of all AECOM activities for the account (e.g. sales activity, marketing programs, executive forums, alliances, partnerships, delivery of on-going engagements and client satisfaction surveys).

  • Motivates and supports sales teams in selling; counsels and supports individuals through selling challenges.

  • Mentors junior sales and operation staff in business development and proposal development.


Minimum Requirements:

  • BA/BS + 10 years of business management experience within the Amtrak/rail market sector, including 2 years of leadership experience or a demonstrated equivalency of experience and/or education.

  • Extensive working knowledge of Amtrak’s infrastructure programs; well-known and highly regarded within the Amtrak organization.

  • Experience in leading Amtrak and other teams associated with the rail market sector.

  • Demonstrated ability to work in a highly collaborative environment.

  • Experience in professional services sales.

Preferred Qualifications:

  • Minimum 10 - 15 years of business management experience within the Amtrak/rail market sector.

  • In-depth knowledge of consultative selling approaches.

  • Outstanding communication skills.

  • Expert negotiation skills.

  • Knowledge and/or willingness to quickly learn and adapt to AECOM's entire portfolio.

  • CRM (Salesforce) experience is a plus.

Additional Information

  • This position does not include sponsorship for United States work authorization now or in the future

  • Relocation assistance and/or per diem is not offered for this position

  • All your information will be kept confidential according to EEO guidelines

Offered compensation will be based on location and individual qualifications. The expected range is $140,000.00 - $200,000.00.


AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10107581

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: AME Support

Career Area: Business Development

Work Location Model: Hybrid