Job Information
AECOM Trainer/QAQC- Florida’s Turnpike Enterprise TMC in Pompano Beach, Florida
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM Is seeking a Traffic Monitoring Trainer/QAQC in Pompano, Florida at the Florida’s Turnpike Enterprise Traffic Management Center (TMC)
Job Description
Front line leader who is responsible for providing leadership, guidance & direction to control room operations personnel.
Develop relevant & meaningful training curriculums for new personnel and existing staff.
Administer monthly evaluations to assess the level of staff knowledge. Review evaluation results and provide feedback & coaching to personnel regarding results.
Assist in identifying specific areas in need of improvement for the entire staff and individual personnel.
Facilitate classroom and other training activities to meet operational needs, procedural changes/additions, or other circumstances.
Responsible for creating & maintaining training materials and operational job aids.
Provide periodic skills assessments, communication, feedback and/or coaching to personnel to coincide with training and/or QAQC results. Provide documented follow-up to ensure awareness to expectations & deliverables. Maintain documentation of reviews (i.e.- assessment results, performance discussions, coaching, etc.).
Provide targeted training to staff, both individually and as a group, based on areas in need of improvement with routinely frequency.
Perform real-time audits and report on established client performance metrics.
Maintain assessment and audit results in assigned database.
Provide audit results to personnel and give feedback/ coaching to personnel to drive improvement in performance results.
Ability to clearly convey expectations & accountabilities to personnel regarding performance and hold periodic reviews to report results.
Demonstrated work ethic & individual integrity above reproach.
Ability to clearly convey thoughts, messages, ideas, or other guidance to other individuals both in writing and verbally and ensure comprehension & understanding. Exceptional communication skills.
Ability to adapt communications style based upon the situation and individual(s).
Ability to establish, manage and meet deadlines for multiple tasks simultaneously.
Demonstrated enthusiasm and positivity towards ones work & assignments. Ability to self-motivate and provide motivation to others to meet deliverables & objectives.
Takes initiative to better serve operational/ staff/ client needs.
Demonstrated strategic planning capabilities and ability to look ahead and predict with some accuracy the needs of the operation or client.
Ability to remain open-minded to suggestions, feedback, ideas, or criticisms.
Identify current industry trends or TMC best practices and analyze suitability within Control Room operations for implementation or adaptation.
Qualifications
MINIMUM REQUIREMENTS:
HS + 2 or more years prior experience as a Traffic Monitoring Operator or other related experience.
Previous training or leadership experience.
Must pass a state and federal criminal history/security background check; must also successfully complete Florida Department of Transportation fingerprint-based screening.
Must pass a pre-employment drug screen.
Must be able to synthesize information from multiple, diverse, and simultaneous inputs.
Must be able to remain in a stationary position for prolonged periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to staff or partner agencies.
Constantly operate a computer and other monitoring equipment.
PREFERRED QUALIFICATIONS:
Associates degree or greater in an organizational development or relatable discipline; or practical experience in a similar role; 1+ years working in a training or leadership capacity.
Effective oral and written communications skills for in-person, radio, and phone conversations.
Ability to work calmly and accurately under pressure.
Experience in traffic management or emergency services.
Experience in training, mentoring, and evaluating personnel; knowledge of adult learning concepts and experience with adult training delivery.
Effective communication, organizational, and people skills.
Proficient use of computers, Microsoft Office (Word, Excel, PowerPoint), and audio/visual equipment
Additional Information
This position does not include sponsorship for United States work authorization.
This position does not include relocation benefit
This is a Onsite position only
Offered compensation will be based on location and individual qualifications. The expected range is $20.91/hour - $36.58/hour.
About AECOM
AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: J10109238
Business Line: Transportation
Business Group: DCS
Strategic Business Unit: East
Career Area: Operations & Maintenance
Work Location Model: On-Site