AECOM Case Manager II in Raleigh, North Carolina
United States of America - North Carolina, Raleigh
AECOM is actively seeking a highly talented and motivated Case Manager I for immediate employment in the southwest region of North Carolina. Case Managers assigned to this Disaster Recovery program will accomplish clients' case management by assessing needs; monitoring and evaluation progress, facilitating interaction with multiple service providers; providing continuity throughout program participation; and ensuring clients are engaged and knowledgeable of the Sheltering and Temporary Essential Power (STEP) Program.
The Case Managers are customer-facing roles (to include telephone communications), as well as positions that will require close coordination with customer service personnel who will field calls from residents of the impacted counties.
The responsibilities of this position include, but are not limited to:
Determine clients' eligibility to participate in the program by completing intake interviews, and reviewing records and applications
Coordinating services being provided; arranging resources
Monitoring cases through to completion; obtaining additional resources; intervening in crises; providing personal support to cases as needed
Maintaining clients' records by compiling case notes; logging events and progress using program software
Regularly communicating progress by participating in weekly case management reviews
Preparing cases for close-out by coordinating program requirements
Case Managers will accept ownership for their work; engage, educate and advocate for the client and the program; seek ways to improve services; and explore opportunities to add value to job accomplishments. Case managers will work directly with a community that has been devastated by recent hurricane activity. Consideration, kindness, effective communication and timely work are essential. This role will make a difference in people’s lives and their ability to return to their homes.
High School Diploma or GED
2+ years of related work experience in customer-facing jobs requiring communications to both internal and external customers and entities (vendors, etc.)
Must pass a State and Federal criminal history/security background check
Must pass a pre-employment drug screen.
Physically able, with or without an accommodation, to work in indoor and outdoor environments; variable outdoor conditions include uneven terrain, heat, moisture, and dust. Position requires frequent keyboard/mouse operations and repetitive or fine hand movements; occasionally operating vehicles, climbing stairs, and lifting less than 25-50 pounds; rarely working with arms above shoulder level, repetitive bending/stooping, standing/walking, and working at heights.
Case Managers will spend much time in the office, conducting data-entry and engaging in repetitive fine movements (keystrokes, data entry); computer glare/long periods of screen-time; there may be some field work, which could include over-water travel (in boats), walking to/from docks or piers, to residential locations on gravel, or loosely graded roadways; some foot traffic around various types of debris, and wearing associated personal protective equipment (i.e., gloves, safety glasses/goggles, safety shoes/boots, and hard hat)
Excellent English language proficiency in both verbal and written communication
Must possess and demonstrate professional integrity
Must have excellent listening skills and an ability to process and translate customers’ needs identified through inbound and outbound calls to individuals ; must maintain current, timely and accurate case records with a high attention to detail
Must possess strong organizational skills, including the ability to document case details consistently, thoroughly, and quickly using program software
Demonstrated ‘people skills,’ including the ability to interact effectively with the general public, contractors, inspectors, and other service-providers in a professional manner
Must demonstrate a high attention to customer service in all interactions with public, including maintaining a calm and professional demeanor, and demonstrating the ability to resolve conflict quickly and effectively
People Skills…ability to adapt style to variety of people; capable of interacting effectively with general public, contractors, inspectors and all service providers
Strong Documentation Skills…capturing details accurately and coherently
Ability to analyze multiple data elements
Resolving Conflict…ability to resolve conflict quickly and effectively
Connecting with the community
What We Offer
When you join AECOM, you become part of a company that is pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Job Category Administrative Support / Secretarial
Business Line Water
Business Group Design and Consulting Services Group (DCS)
Country United States of America
Position Status Temporary
Requisition/Vacancy No. 203457BR
Additional Locations US - Wilmington, NC - 201 North Front Street
Clearance Required No
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.