AECOM QUALITY MANAGER in RENTON, Washington
United States of America - Washington, RENTON
Shimmick is seeking a Quality Manager to be based in our Renton, WA location.
This position can report independently to the Corporate Sponsor and directly to the CSC Program Manager for
coordination of work and is responsible for the design and implementation of the Quality Management Plan (QMP). This
position is 100% dedicated to the quality program for the operations of the program. Specific responsibilities include
reviewing, evaluating, and reporting of operations results relative to overall and individual performance to established
standards; conducting process reviews and analyzing metrics that identify areas of improvement; sampling, reporting,
and providing feedback; identifying areas of opportunity for improvement; and developing process improvements.
This position includes, but is not limited to, the following functions:
Establishes and maintains the operations formal Quality Management Plan.
Develops, documents, implements and assures compliance with consistent quality standards, procedures,
and specifications as outlined in the Quality Management Plan.
Monitors and identifies gaps in daily operations including but not limited to the areas of image
review/certification, customer service activities and interactions, payment processing, records management,
data collection, reporting and staff management.
Conducts Quality activities for all functional areas of the Customer Service Center.
Generates monthly Quality reports for submission to the Agency.
Sets appropriate quality standards.
Reviews and provides updates to the Standard Operating Procedures in collaboration with the management
Establishes review techniques and appropriate sample sizes for all functional areas.
Schedules regular monitoring of key performance measurements.
Works with CSC management to identify areas of concern and addresses issues accordingly.
Reviews service activities via reports, computer screen, and sampling.
Measures overall operations and individual production results.
Provides feedback to operations team regarding performance trends and areas of improvement.
Suggests operational improvements and efficiencies to service internal and external customers.
Effectively communicates via written, verbal, and electronic correspondence.
Promotes positive work environment by establishing rapport with program staff.
Monitors and logs employee performance problems according to company policy. Escalates performance
issues to the operations team, as applicable, for corrective action, as required.
Establishes work procedures and processes that support standards, procedures, and strategic directives.
- BA/BS + 2 years of related experience or demonstrated equivalency of experience and/or education.
Previous customer service environment or related industry experience.
Three years as Quality Manager on projects of a similar scope to the WSDOT Good to Go project.
Quality certification, such as a Lean Six Sigma Blackbelt.
Proven experience with Quality programs and process development required.
Strong computer skills with emphasis on Microsoft Office suite (Excel, Access, PowerPoint, Word, Outlook.)
Effective oral and written communication skills and excellent interpersonal skills.
Statistical analysis to produce key metrics for program preferred.
Strong process, analytical, time management, and problem-solving skills.
Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
Relocation benefits are not available for this position.
This position does not include sponsorship for United States Work Authorization.
What We Offer
When you join Shimmick, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Job Category Quality Assurance / Quality Controls
Business Line Construction Services
Business Group Construction Services Group (CS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 243515BR
Clearance Required No
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.