AECOM Operator I, Traffic Monitoring in Saint Louis, Missouri

United States of America - Missouri, Saint Louis

Job Summary

  • Works under direct supervision performing routine and repetitive duties.

  • On-the-job training is received in an area of technical specialty.

AECOM is seeking a Control Room Operator for employment in the St. Louis, MO office. Position will report to the St. Louis, MO office, but will physically be working at the client site at 14301 South Outer Forty Rd., Chesterfield, MO 63017. Please note, there is limited public transportation available to this site.

The responsibilities of this position include, but are not limited to:

  • Provides information to the traveling public related to current travel conditions, maintains traffic interruption reports and manages incidents on the metropolitan roadways from the Control Room.

  • Assesses large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents.

  • Monitors the Advanced Transportation Management System software, checks road sensor data and confirms the data using CCTV video.

  • Maintains telephone or radio communications with first responders, field technicians, 911 Operators and public service agencies. Once assessment is complete, determines the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public.

  • Responsible for the maintenance, quality, accuracy and timeliness of all information disseminated, including Dynamic Message Signs, Changeable Message Signs, public traveler information websites and internal notifications.

  • Monitors First Responder agencies and various communication channels to assess traffic conditions.

  • Activates appropriate response(s) to detected and/or reported incidents; includes dispatch of first responders and location assistance to active event scenes.

Minimum Requirements

  • High School diploma or equivalent

  • Thorough knowledge of the local roadway system

  • Strong proficiency with Microsoft Office tools

  • Previous experience using ATMS (Automated Traffic Management System) Software Suite

  • Ability to work a variety of shifts

  • Due to nature of the work U.S Citizenship is required

Preferred Qualifications

  • 2+years of experience in a call center, dispatch center, or control room environment or two years of college education

  • Associates degree in related field or equivalent mix of education and practical experience

  • Self-motivated and excellent at multi-tasking

  • Ability to perform well under pressure in a fast paced environment

  • An intimate knowledge of state roadways, including their alternate names, the jurisdiction they are located, where the jurisdiction changes and alternate routes when available

  • National Incident Management System, ICS 100 and ICS 700 Certificates

  • Previous experience as a transportation Traffic Management Center Operator

What We Offer

When you join AECOM, you become part of a company that is pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Time sheet contractor

Requisition/Vacancy No. 199411BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.