AECOM Control Room Operator (Locations: San Antonio, TX and Forth Worth, TX) in San Antonio and Forth Worth, Texas

Business Line Transportation

Position Title Control Room Operator (Locations: San Antonio, TX and Forth Worth, TX)

United States of America - Texas

San Antonio and Forth Worth

Job Summary

AECOM is actively seeking highly motivated Control Room Operators in various locations across the state of Texas. Operators can be located in Fort Worth and San Antonio. Applicants will need to be professional, self-motivated, resourceful and able to prioritize the successful execution of a wide-range of Intelligent Transportation Systems (ITS) and traffic engineering project related tasks. The appropriately qualified applicant will need to clearly demonstrate their experience and knowledge of traffic and ITS engineering design services for Department Of Transportation and public agencies. Applicants will also need to demonstrate an understanding of industry trends along with how they are impacting the future of traffic engineering and intelligent transportation systems.

Control Room Operators, these positions are responsible for monitoring and reporting incidents on the area highways. The primary responsibility of this position is to use intelligent transportation system devices to search for and verify incidents, lane closures and monitor congestion. Once the Operator has confirmed the information, respective first responder agencies co-located at the Fort Worth TMC or other control centers are notified along with the distribution of traveler information to motorists through various methods including electronic message signs.

Other responsibilities include

  • Monitoring events and equipment status with closed circuit TV cameras (CCTV), incident response crews and TMC Lonestar software.

  • Managing and logging events and congestion using the TMC software, and ITS devices, both electronic and in the field (e.g., speed sensors, CCTV cameras and Dynamic Message signs (DMS).

  • Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner.

  • Detecting, confirming and tracking equipment faults affecting control room equipment (e.g., central system, computers, CCTV monitors, and large screen display units) and system field equipment (e.g., CCTV, VDS, DMS).

  • Coordinating with internal operations staff on all control room activities while communicating essential and timely incident data with external clients at regional traffic operations centers.

  • Informing first responders of traffic related events involving injury and assisting with coordination of lane closures and diversion routes.

  • Coordinating incidents with local multiplicity such as City of Fort Worth signal operations when needed.

Work Conditions:

  • 90-day probation period

  • May be subject to short or no-notice work assignments

  • Controlled, indoor environment with dimmed lighting

  • Significant periods of sitting, CCTV monitor viewing, and data entry

  • Heavy telephone and computer usage

  • Closely supervised shift schedule; monitored performance with routine evaluation

Minimum Requirements

  • Knowledge of the municipality and area traffic management organizations, including state, metro and local emergency services

  • Intimate knowledge of metropolitan roadways including their alternate names, the jurisdiction they are located, where the jurisdiction changes, and alternate routes that are available

  • Ability to synthesize information from multiple, diverse and simultaneous inputs, including automated road sensor data, 2-way radios, CCTV cameras, motorist assist vehicles and computer databases

  • Knowledge of personal computers and software, Microsoft Windows, MS Office

  • Ability to work calmly and accurately under intense pressure

Preferred Qualifications

  • Associates degree or equivalent mix of education and practical experience

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.


Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Transportation Operations Management / Traffic Monitoring

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 191985BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.