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  • Serpentine Pavilion, United Kingdom
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Job Information

AECOM Quality Assurance & Improvement Manager - Child Experience in San Diego, California

Company Description

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

Whether you’re working from an AECOM office or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

Job Description

AECOM is seeking a Quality Assurance and Improvement for Direct Care to support unaccompanied migrant children within Health and Human Services (HHS) Influx Facilities. The Quality Assurance and Improvement Manager for Direct Care will be responsible for monitoring and assessing each aspect of the CE daily program to ensure that Child Experience services are delivered in a safe, effective, and consistent manner to ensure compliance with all Office of Refugee Resettlement (ORR) and Health and Human Services (HHS) policies and procedures.

This role is contingent upon client award, which is expected in late summer, early fall 2023. The location is anticipated to be based at one of three possible locations: Carrizo Springs, TX; Santa Theresa, NM or Calexico, CA.

The Quality Assurance and Improvement Manager will report directly to the Child Experience Manager and Deputy Child Experience Manager for the HHS Influx facility and be responsible for the Key Responsibilities listed below.

About the Opportunity

The US Department of Health and Human Services (HHS), Administration for Children and Families (ACF), and the Office of Refugee Resettlement (ORR) historically cares for Unaccompanied Children (UC) crossing into the United States. As required by the Flores Settlement Agreement, ORR must deliver safe, child-friendly care for these children. ORR needs a trusted partner to manage and provide a full spectrum of services. To achieve ORR’s objectives, AECOM has partnered with industry leading firms to create TeamCARE.

Job Summary – Key Responsibilities:

  • In conjunction with the CE Manager and Deputy CE Manager, carefully monitor and assess each aspect of the CE daily program to ensure that CE services are delivered in a safe, effective and consistent manner that meet ORR UC Program Policy requirements.

  • Monitor daily site activities to ensure that all Standard Operating Procedures are being followed and proper Line of Sight supervision is maintained at all times.

  • Communicate regularly with other key staff members (CE Mgr., Deputy Mgr., Education Coordinator, Recreation Coordinator, Dining Hall, Operations, etc.) to identify any existing procedures that should be adjusted and/or improved and any specific issues or concerns that need to be addressed.

  • Coordinate assessments and reviews with Safety and Quality Assurance.

  • Support Command Center Emergency Response Team.

  • Participate in root cause analysis and incident reviews.

  • Provide regular reports to assist management in determining if Child Experience Program goals and requirements are being met.

  • Attend scheduled weekly staff meetings.


Minimum Requirements:

  • BA/BS Degree in Education, Social Work or similar curriculum + 6 years of relevant experience, including 2 years of teaching experience or a demonstrated equivalency of experience and/or education.

  • Effective verbal and written communication skills and the ability to present information clearly and professionally.

  • Proficiency in computer operations and documentation systems.

Preferred Qualifications:

  • Experience working in the HHS ORR residential care system or other non-ORR children shelter environment.

  • Bi-lingual proficiency in English and Spanish, both written and verbal.

  • Excellent organizational/communication skills and cultural awareness.

  • Ability to establish and maintain working relationships with staff, community groups, federal agencies, and the general public.

Additional Information

  • This position does not include sponsorship for United States work authorization.

  • Relocation and/or temporary living expenses may be considered

  • Qualified applicants who are offered a position may be required to pass a pre-employment substance abuse test and may be required to submit to random screenings.

  • This position will subject to a pre-employment background screen to include, but not limited to the following:

  • A FBI fingerprint check of national and state criminal history repositories;

  • A child protective services check with the staff’s State(s) of U.S. residence for the last five years; and

  • Background investigation updates at a minimum of every five years of the staff/contractor/volunteer’s start date or last background investigation update. Care provider facilities may require the updated background investigation more frequently as necessary.

  • This position will require the completion and approval of US government questionnaire form SF 85P for Public Trust Positions

  • This position will be subject to Homeland Security Presidential Directive 12 (HSPD-12) establishing a common identification standard for Federal employees and contractors

  • This position may require pre-employment drug screening and subsequent random screenings

  • Employees will be required to adhere to the following code of conduct:

  • Staff Code of Conduct ORR is committed to providing a safe environment to all UAC in its care, including protecting UAC from sexual abuse and sexual harassment. In order to ensure the safety of UAC, who are under the age of 18, care provider facility staff, contractors, and volunteers must comply with the following Code of Conduct. This code of conduct does not apply to foster parents, who are subject to State licensing requirements.

  • Staff will not engage in any form of sexual abuse or sexual harassment, as defined at Section 4.1 of ORR’s UAC Policy Guide.

  • Staff will not verbally or physically abuse any unaccompanied alien child.

  • Staff will not engage in sexual contact with anyone while on duty or while acting in the official capacity of their position.

  • Staff will not exchange letters, gifts, pictures, phone numbers, e-mail addresses, or social media information with any UAC in ORR care or within three years of the child’s discharge. Requests for exceptions must be submitted in writing to and approved by care provider management.

  • Staff may not have contact with any unaccompanied alien children outside of the care provider facility beyond that necessary to carry out job duties while the child is in ORR care or within three years of the child’s discharge. Requests for exceptions must be submitted in writing to and approved by care provider management.

  • Staff must confine their relationships with UAC families and sponsors to those activities which fall within the scope of the staff’s job duties. Requests for exceptions must be submitted in writing to and approved by care provider management.

  • Staff may not engage in a romantic or sexual relationship with a UAC while the child is in ORR care or within three years of the child’s discharge.

  • Staff may not live with a UAC within three years of the child’s discharge.

  • Staff must report knowledge, suspicion, or information about sexual abuse, sexual harassment, or inappropriate sexual behavior according to mandatory reporting laws, Federal laws and regulations, and ORR policies and procedures.

  • Staff with knowledge or information of a staff violating this Code of Conduct must report this knowledge or information to their supervisor.

  • Staff have a continuing affirmative duty to disclose any misconduct that occurs on or off duty.

  • Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The salary range for this position is $70K- $120K.

With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Join us and let’s get started.

ReqID: J10093267

Business Line: B&P - Buildings & Places

Business Group: DCS

Strategic Business Unit: West

Career Area: Quality

Work Location Model: On-Site