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  • Serpentine Pavilion, United Kingdom
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Job Information

AECOM Senior Director, Global Technology (Microsoft) Client Account Manager in Seattle, Washington

Company Description

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

Job Description

AECOM is looking to hire a Senior Director, Global Technology (Microsoft) Client Account Manager. This role will be a primary contact and leader for AECOM’s relationship with one of our largest and most significant global clients, with projected annual NSR of $30m to +$50m from multiple business lines and across multiple countries. Responsible for developing, growing and sustaining AECOMs business in the account. Coordinates AECOMs interactions with the client, to ensure consistent high quality of service across the globe and to resolve any delivery issues or conflicts. May have wider market sector or business development responsibilities.

Location – Preferably US West Coast (Microsoft based just outside of Seattle) but can be located elsewhere in the US if existing strong relationships.

Leading one of our largest Technology Client Accounts you will be an ambassador in the Technology sector community supporting our global Technology strategy and client focused deliver model. With experience in technical delivery of data centers, corporate real estate and infrastructure projects for tech firms, and a strong track record in tech firm client account management and business development; you will work with our regional delivery teams to provide innovative, industry leading solutions to our clients most complex challenges.

Our tech firm clients are fast moving and demanding, with their key priorities for us being on-time delivery and quality at a price that offers value for money. You will bring demonstrable skills and experience in knowing the sector so you can speak their language. We are looking for someone who has experience in hands on delivery of mega or hyper scale data center and corporate real estate projects. You may already be working with one of our tech clients, or may have been in a previous delivery or business development role for a design or engineering consultancy. We are seeking a candidate with a deep seated interest in tech firm development who enjoys and holds a demonstrable track record in cultivating and providing solutions to clients.

The successful candidate will have established relationships with clients in this sector.

Job Duties:

  • Set a clear strategy to deliver profitable, organic growth of the client account, aligning with our global Technology sector strategy

  • Evaluate, develop and implement a short, medium and long-term business strategy for the continued growth of the client account

  • Provide visible, global-wide leadership for the client and the Technology sector as a whole. Be recognized by the client as a leader within AECOM able to add value and deliver successful outcomes

  • Build high performing global account team and lead internal network of regional leaders to deliver high quality services and secure repeat business

  • Actively support the attraction and retention of client account management talent by coaching and mentoring employees, providing career development plans and client succession plans

  • Provide leadership and direction to the global multi-disciplinary teams, and “discipline agnostic” leadership, promoting any or all of AECOM’s disciplines depending on client needs.

  • Establish effective management processes to ensure high quality delivery, client service and strong client relationships

  • Work across all of AECOM to bring the best solutions to our clients and priority pursuits

  • Work as an overlay sales specialist/subject matter expert selling complex data center and corporate real estate solutions.

  • Raise the external profile of AECOM within the Technology sector through thought leadership and conference speaking;

  • Grow and maintain a network with current and potential clients utilizing industry reputation, experience and knowledge to develop new prospects and expand existing business.


Minimum Requirements :

  • BA/BS + EXTENSIVE or demonstrated equivalency of experience and/or education, including 6 years of leadership

  • Significant experience in leading a growing global client account

  • Extensive experience in delivering significant data center and/or corporate real estate projects for Technology clients across the US and globally

  • Understands how to pull teams and solutions together from across the company (across disciplines and regions, including globally) to strengthen client relationships and achieve successful outcomes (client satisfaction, repeat business, high quality project delivery).

  • A strong collaborator who thrives in a diverse and multi-disciplinary environment

  • Self-motivated, strong leader with significant experience in a client facing role

  • Outstanding communication skills

  • Recognized industry leader who is well connected; active in the technology market, highly adept at networking and thought leader

  • Experience in handling strategic accounts and working through the full sales cycle of the opportunity

  • A high level understanding of how data centers work, and what the clients’ challenges are

Preferred Qualifications :

  • Significant experience in leading a Technology global client account

Additional Information

  • Relocation is not available for this position.

  • Sponsorship for US Employment Authorization is available for this position

  • Domestic and Global travel is required for this position.

Offered rate of compensation (Washington state locations only) will be based on individual education, qualifications, experience, and work location. The salary range for this position is $225,000 - $300,000.

AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D and disability benefits, paid time off, leaves of absence, voluntary benefits, perks, wellness and global well-being, and global EAP, Business Travel and Service Awards programs.

With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Join us and let’s get started.

ReqID: J10092797

Business Line: B&P - Buildings & Places

Business Group: DCS

Strategic Business Unit: Global Business Lines

Career Area: Business Development

Work Location Model: Remote