AECOM Regional TOC Shift Supervisor - Virginia Beach, VA in Virginia Beach, Virginia

Business Line Transportation

Position Title Regional TOC Shift Supervisor - Virginia Beach, VA

United States of America - Virginia

Virginia Beach

Job Summary

AECOM is actively seeking an experienced, creative, highly talented Regional TOC Shift Supervisor for immediate employment in the Virginia Beach, VA office. This position will be a direct report to the Regional Floor Manager with direct communications with staff throughout their area of.

The responsibilities of this position include, but are not limited to:

  • Real-time shift management and scheduling for readiness of operation

  • Provide TOC Operator mentoring, coaching, and training development

  • Maintain situational awareness of incidents and emergencies to ensure timely and appropriate management and resolution to the event

  • Communicate with mid and high level staff real-time event status

  • Assignment and assessment of TOC Operator secondary assignments

  • Present recurrent staff training needs and materials

  • Participation in floor staff audit program

  • Assume the role of Operator should operational needs exist

  • Oversee construction and special event coordination with implementation of traffic operations plans

  • Ensure adherence to established policies and procedures

  • Participation in incident analysis or other requested meetings

  • Other ad-hoc initiatives as assigned by the Project Management Team

Minimum Requirements

  • High School Diploma and or equivalent certification

  • 3+ years of experience as a Traffic Control Room Operator or in Civil Engineering or other Traffic Management related experience

  • Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint-based Criminal History Records Check (CHRC)

  • Must pass a pre-employment drug screen

  • Must participate in and successfully complete a post-offer, pre-employment fitness for duty questionnaire

  • Physically able, with or without an accommodation, to work in an office environment. Position requires frequent keyboard/mouse operations, performing repetitive fine hand movements, and sitting for long periods of time; rarely standing/walking. Position will include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts

  • Demonstrated leadership skills

  • Demonstrated Time Management skills

  • Self-supervision and team collaboration; ability to team with peers in supervision and across regions as required

  • Short-term or no notice assignments, On-Call Status; must be able to step-in and cover operations when needed, with no or limited notice

  • Excellent interpersonal skills

  • Strong, accurate data entry skills

  • Ability to work in a team environment under stressful conditions

  • Must be able to work in a Control Room work environment

  • Ability to perform effectively in a fast paced environment requiring high level of multi-tasking

  • Ability to communicate clearly both in writing and verbally, including ability to keep management and other peer supervisors apprised of operational issues

  • Ability to synthesize information from multiple, diverse and simultaneous inputs

  • Ability to work calmly and accurately under intense pressure

  • Ability to work alternate work schedules and on-call duties at a 24/7/365 operation center

  • Skilled in the use of Windows based applications, preferred Internet Explorer, Word, and Excel

  • Knowledge of two-way communication systems; radio and telecommunications experience

  • Geographic familiarity with regional freeway system and arterial roads

  • Knowledge of incident management response techniques and municipality and area traffic management organizations

Preferred Qualifications

  • At least 1 year of leadership/supervisory experience as Lead Operator or other managerial type of role is preferred

  • TOMC operator certifications for levels 1 and 2, Lead and Shift Leader is preferred

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

At AECOM, employee's safety and security are our top Safeguarding core value. All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, and actively participate in AECOM's Safety For Life Program. SH&E is a part of our company culture and participation is required for all employees.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Transportation Operations Management / Traffic Monitoring

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 183243BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.